Hello from E.E. Ward Moving & Storage, your favorite Columbus moving company. As a company we keep our staff up to date on new technologies for the moving industry. Recently co-owner Otto Beatty and our sales consultants attended a sales conference in Chicago hosted by North American Van Lines. The sales consultants participated in seminars reviewing different topics such as International Consumer Sales, Using Social Media, and Objection Handling & Closing. I caught up with all three of them to discuss their favorite things about the conference
Abby Phillips, our veteran sales consultant who has been to NAVL sales conferences before, still found herself learning new material. Abby really enjoyed the QLAB class. QLAB is the new system in its trial stage that will be very cutting edge for all users, driver's coordinators and relocation consultants. Abby found this as a great educational experience to hear about different business models and survey techniques. One tip that stuck with her was “keep doing what I'm doing, but do it better".
John Copas described himself as sponge at the conference, soaking up as much information as possible. One class that stood out to him was the Social Media Class. He learned the importance of using the social media outlets for E.E. Ward, and how it could help him personally . Within a week of being back from the conference he had his Linked In page up and running.
This event was also a great way for our Sales team to network and get to know other NAVL agents. Denise O’Leary, a newcomer to the moving industry, met quite few people who were happy to pass on their knowledge of the industry with real life experiences. They even asked her to call them directly if she had any questions or needed help with a move.
The three day sales conference wrapped up on Friday afternoon, just in time for the operations conference to start. Next blog over what Chris King, our operations manager, learned at the operations conference!
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